Returns & Exchanges

At Norma Design, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. If your garment doesn't fit or meet your expectations, our streamlined process ensures a quick resolution.

1

Initiate Your Request

Log into your account portal or use our guest return link to select the items you wish to return and provide a reason for the exchange.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.

3

Affix the Label

Download and print the prepaid shipping label provided via email and attach it firmly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing